Asynchronous Communication: what is it, what are examples, and why should I do it?

Asynchronous Communication: what is it, what are examples, and why should I do it?

Async communication does not have an immediate response or an expectation of one. Emails are the best example of async communication today. With new async tools becoming available, we'll take a look at how teams are using async communication to create their best work.

New ways that teams are going async

  1. Daily / weekly updates via recorded video posts
  2. Design reviews via screen recorded videos
  3. Product walkthroughs and demos via recorded videos
  4. Meetings - information is presented in video or text post, discussion happens on the post and decisions are made
  5. New ideas - writing up concepts in Notion / Gdocs or videos
  6. Recorded sales pitches

The three main benefits of Async Communication

  1. less disruptive and increases focused work
  2. teams feel like they make better decisions when time is given to form thoughts
  3. open and inclusive communication that helps everyone have a voice and understand context

When to communicate async

Here at Supernormal, having more time for focused work is really important as 80% of our team are makers. We use the quick flow chart below to understand when we should go async vs. sync.

Finding the right blend between sync and async

Synchronous zoom calls and texting in Slack are fantastic for helping teams align when a quick response is needed or to just have a fast catch up. For everything else, communicating via async methods like Supernormal are proving to make teams happier. Here at Supernormal, we keep sync calls for 1 to 1 conversations and a bi-weekly team call. Seeing each other on these sync calls is refreshing and keeps us from feeling zoom fatigue. But don't take it from us, 500+ teams on Supernormal have experienced an overall slack message volume decrease of 30% as their major decisions and workflows become more async.

Get started today at Supernormal.